It is Lloyd’s Europe policy that all complaints should be handled quickly, fairly and in accordance with applicable regulatory requirements.
Lloyd’s Europe believes that the vast majority of its policyholders will have a positive experience dealing with Lloyd’s Europe and their managing agents, coverholders and DCAs. However, when complaints do arise, complainants should expect to have their complaints dealt with promptly and in a fair way.
Lloyd’s Europe requirements for handling of complaints are set out within the Operational Guidance – Complaints Handling, together with the template spreadsheets for the notification of complaints. Both are available on demand, please contact:
lloydseurope.complaints@lloyds.com 
LIC Complaints Notification Sheet
lloydseurope.complaints@lloyds.com 
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