Liechtenstein complaints handling

There are no specific definitions of a complaint or a complainant under Liechtenstein regulation.

The existing EIOPA definitions should be applied.

 

Definition of a complaint

A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling should be differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.

 

Definition of a complainant

A person who is presumed to be eligible to have a complaint considered by an insurance undertaking and has already lodged a complaint e.g. a policyholder, insured person, beneficiary and in some jurisdictions, injured third party.

 

Timescales

A prompt acknowledgement of the complaint, in writing, within 5 (five) business days of the complaint being made.

A final response to be provided within 8 (eight) weeks of receipt of the complaint.

 

 

External Dispute Resolution

Financial Market Authority

Landstrasse 109

P.O. Box 279

9490 Vaduz

Liechtenstein

 

Tel: +423 236 73 73

Fax: +423 236 72 38

E-mail: info@fma-li.li

Website: www.fma-li.li/en/client-protection/complaints.html

 

 

Conciliation Board of Liechtenstein

Dr. Peter Wolff, Attorney-at-Law

Landstrasse 60

PO Box 343

FL-9490 Vaduz

Principality of Liechtenstein

 

Tel: + 423 220 20 00

Fax: + 423 220 20 01

E-mail: info@schlichtungsstelle.li

Website: http://www.schlichtungsstelle.li/index_en.html