Liechtenstein complaints handling
There are no specific definitions of a complaint or a complainant under Liechtenstein regulation.
The existing EIOPA definitions should be applied.
Definition of a complaint
A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling should be differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.
Definition of a complainant
A person who is presumed to be eligible to have a complaint considered by an insurance undertaking and has already lodged a complaint e.g. a policyholder, insured person, beneficiary and in some jurisdictions, injured third party.
A prompt acknowledgement of the complaint, in writing, within 5 (five) business days of the complaint being made.
A final response to be provided within 8 (eight) weeks of receipt of the complaint.
External Dispute Resolution
Financial Market Authority
P.O. Box 279
Tel: +423 236 73 73
Fax: +423 236 72 38
Conciliation Board of Liechtenstein
Dr. Peter Wolff, Attorney-at-Law
PO Box 343
Principality of Liechtenstein
Tel: + 423 220 20 00
Fax: + 423 220 20 01