Greece complaints handling
Definition of a complaint
A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with.Complaints handling should be differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.
Definition of a complainant
A person who is presumed to be eligible to have a complaint considered by an insurance undertaking and has already lodged a complaint e.g. a policyholder, insured person, beneficiary and in some jurisdictions, injured third party.
A prompt acknowledgement of the complaint, in writing, within 5 (five) business days.
A final response to be provided within 50 (fifty) calendar days of receipt of the complaint.
External Dispute Resolution
Hellenic Consumers Ombudsman
144 Alexandras Avenue
114 71, Athens
Tel: +30 210 646 0862, +30 210 6460814, +30 210 6460612, +30 210 6460734, +30 210 6460458
Fax: +30 210 646 0414
Complaints referred to the Hellenic Consumers Ombudsman must be submitted to it within 1 (one) year of you becoming aware of the act or omission that gave rise to the complaint.
Bank of Greece
21 E. Venizelos Avenue
102 50, Athens
Tel: +30 210 320 1111
Ministry of Development and Investments General Secretariat for Trade and Consumer Protection
Directorate-General for Consumer Protection
Tel: 210 3332000 E-mail: firstname.lastname@example.org