Bulgaria complaints handling

Definition of a complaint (EIOPA definitions)

A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling should be differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.

Definition of a complainant

Beneficiaries of insurance services.

Timescales

A prompt acknowledgement of the complaint, in writing, within 5 (five) business days of the complaint being made.

A final response to be provided within 1 (one) month of receipt of the complaint.

External Dispute Resolution

Financial Supervision Commission

No. 16 Budapeshta Str.

1000 Sofia

Bulgaria

Tel: +359 2 9404 999

Fax: +359 2 9404 606

E-mail: delovodstvo@fsc.bg

Website: https://www.fsc.bg/?lang=en