Bulgaria complaints handling
Definition of a complaint (EIOPA definitions)
A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling should be differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.
Definition of a complainant
Beneficiaries of insurance services.
A prompt acknowledgement of the complaint, in writing, within 5 (five) business days of the complaint being made.
A final response to be provided within 1 (one) month of receipt of the complaint.
External Dispute Resolution
Financial Supervision Commission
No. 16 Budapeshta Str.
Tel: +359 2 9404 999
Fax: +359 2 9404 606