Norway complaints

A decision on your complaint will be provided to you, in writing, within 15 (fifteen) working days of the complaint being received.

If a final answer can not be provided within 15 working days of the complaint being received, the insurer must send a preliminary answer to the complainant with a clear indication of the reasons why the answer is not yet available, and with an indication of when the complainant will receive a final answer.

In extraordinary cases, beyond the insurers control, the deadline for sending such a preliminary response can be extended to up to 35 working days from receipt.

Should you remain dissatisfied with the final response or if you have not received a preliminary answer within 15 (fifteen) working days of the complaint being received, or at any time after you have made the complaint to the party named above, you may refer your complaint to the Norwegian Financial Services Complaints Board.

The contact details are as follows:

Norwegian Financial Services Complaints Board (FinKN)

Postboks 53 Skøyen

0212 Oslo

Norway