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Germany complaints

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Should you remain dissatisfied with the final response or if you have not received a final response within 6 (six) weeks of the complaint being made, you may be eligible to refer your complaint to the Insurance Ombudsman. The contact details are as follows:

Insurance Ombudsman

Versicherungsombudsmann e.V.

Postfach 080632

10006 Berlin

Germany

0800 3696000 +49 (0) 30 206058 99 (from outside Germany) 0800 3699000 (fax)

Visit Versicherungsombudsmann website

Please note:

If you have a travel policy linked to your Advanzia credit card or an Intasure holiday home policy, please note that separate escalation procedures may apply.

Please refer to the escalation rights outlined in your Final Response Letter.