Should you remain dissatisfied with the final response or if you have not received a final response within 6 (six) weeks of the complaint being made, you may be eligible to refer your complaint to the Insurance Ombudsman. The contact details are as follows:
Insurance Ombudsman
Versicherungsombudsmann e.V.
Postfach 080632
10006 Berlin
Germany
Please note:
If you have a travel policy linked to your Advanzia credit card or an Intasure holiday home policy, please note that separate escalation procedures may apply. In such cases, you may refer your complaint to Lloyd’s Insurance Company S.A..
The contact details are as follows:
Head of Complaints Management
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels
Belgium
Tel: +32 (0)2 227 39 40
0800 3696000
Visit Versicherungsombudsmann website