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Lloyd’s Europe Day 2020

Friday, 2 October 2020


We have redesigned the Lloyd’s Insurance Company briefing for the Managing Agent community, originally due to take place earlier this year, to maximise the opportunities that virtual event platforms can provide and to better fit with the working practices and technologies we are using on a daily basis.

The event was an opportunity to hear from the European leadership team, to learn more about Lloyd’s in Europe, our strategy and how the business can support you and your business as we move towards the end of the Transition Period and looking ahead into 2021.

Lloyd’s Chief Executive Officer, John Neal, Chief Executive Officer, Lloyd’s Insurance Company & Regional Director EMEA, Sonja Rottiers and Sheila Cameron, Chief Executive Officer of the LMA opened the webinar which was then be followed by a series of technical sessions throughout the afternoon.

The technical sessions featured facilitated conversation, to maximise the time on the webinar for attendees and were designed to be as interactive as possible and respond to your feedback and questions.

There was the possibility to engage directly with senior Lloyd’s Europe colleagues working across operations, regulatory and compliance, claims, underwriting, delegated authority, public tenders and business development. This was an opportunity to provide feedback and ensure that we are working in partnership with you to service and grow our European business.

We plan that this format will become a more regular touchpoint for you as we look to work together to push the business forward.

Lloyd's Europe Day

View the video for the opening session here.

Event programme and speakers

9:30 - 10:00 (BST) Welcome and Opening

  • Welcome and opening remarks – John Neal, Chief Executive Officer, Lloyd’s
  • Opening comments – Sheila Cameron, Chief Executive Officer, LMA
  • LIC – the road ahead – Sonja Rottiers, Chief Executive Officer, Lloyd’s Insurance Company & Regional Director EMEA

10:00 - 11:00 (BST) - Overview of the LIC activities and key topics

Mark Cooper, Chief Market & Development Officer, Head of European Branches, Lloyd’s Insurance Company; David Cobley, Chief Financial Officer, Lloyd’s Insurance Company

  • Recent events and communication improvement
  • Regional commercial strategy
  • European network development
  • LIC finance overview
  • Reinsurance commission and pricing impact
  • Q&A

11:30 - 13:00 (BST) - Technical Session 1: Operations & Regulatory / Compliance 

Moderated by Manreet Sher, Senior Executive, Legal and Compliance, LMA

Regulatory / Compliance – Giles Taylor, Chief Risk Officer, Lloyd’s Insurance Company

  • Soliciting of business
  • Orphan coverholders and Part VII
  • Recommendation 9

Operations – Jakob Thyme, Chief Operations Officer, Lloyd’s Insurance Company

  • Communications recap
  • Advising and implementation of operational changes
  • Lloyd’s outsourcing agreement
  • Complaints handling
  • Placement and MRC improvements

14:00-15:30 (BST) - Technical Session 2: Claims, Underwriting and Delegated Authority

Moderated by Lee Elliston, Claims Director, LMA

Underwriting – Delphine Marchessaux, Chief Underwriting Officer, Lloyd’s Insurance Company

  • Reinsurance : Lloyd’s cross border market share & LIC effective communication on Lloyd’s security Risk appetite
  • Managing agent risk appetite & structured local market and distribution information
  • 2021 Business Planning

Claims – Erwig Rutten, Claims Manager, Lloyd’s Insurance Company

  • Improvement of third party claims performance through the use of shared DASATS Insights Hub dashboards – opportunities for collaboration

Delegated Authority – Jack Knapen, Delegated Authority Manager, Lloyd’s Insurance Company

  • Recap of recent developments since 2019
  • DA Audit – improving the process and what it means for you
  • The future of Delegated Authority
  • Guiding potential European Coverholders to Lloyd’s Capacity

16:00-17:30 (BST) Technical Session 3: Public Tender and Business Development

Moderated by Patrick Davison, Deputy Director of Underwriting, LMA

Public Tender – Vittorio Scala, Country Manager Lloyd’s Italy; Guy-Antoine de La Rochefoucauld, Country Manager Lloyd’s France

  • How Public Tender is working in Italy and in France
  • Introduction: How Public Tender has changed following the move from London to Brussels
  • Issues – Public Tender different to Corporate or Private Clients, Multiple bids, Large Tender on a layering basis, etc.
  • Capacity – “Pre-organised” Capacity
  • Areas for development in Europe both in terms of lines of business and geographies

Business Development – Mark Cooper, Chief Market & Development Officer, Head of European Branches, Lloyd’s Insurance Company; Georgie Dimov, Head of Strategy and Market Development, Lloyd’s Insurance Company

  • Overview of the Commercial Task Force and how it could support Managing Agents’ commercial agenda in Europe
  • Strategic broker engagement, outcomes and benefits for Lloyd’s carriers