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Malta complaints

Should you remain dissatisfied with the final response or if you have not received a final response within 15 (fifteen) working days of the complaint being made, you may be eligible to refer your complaint to the Arbiter for Financial Services in Malta. The contact details are as follows:

Office of the Arbiter for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530

Tel: 80072366 (from inside Malta)
Tel: +356 212 49245 (from outside Malta)
Mobile and Whatsapp: +356 79219961
Submitting a complaint online: