Czech Republic complaints

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Czech National Bank. The contact details are as follows:

Czech National Bank
Consumer Protection Department
Na Príkope 864/28
115 03 Prague 1
Czech Republic

Reg. No. 48136450
Tel.: +420 224 411 111
Fax: +420 224 412 404
Green line Tel.: +420 800 160 170

E-mail: spotrebitel@cnb.cz

Website: https://www.cnb.cz/en/public/contacts/complaints-concerning-financial-institutions/index.html