Croatia complaints

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Croatian Financial Services Supervisory Agency (HANFA). The contact details are as follows:

Croatian Financial Services Supervisory Agency
Hrvatska Agencija za Nadzor Financijskih Usluga (HANFA)
Franje Račkoga 6 Zagreb
HR – 10000
Croatia

Tel: +385 1 6173 200
Fax: +385 1 4811507
E-mail: potrosaci@hanfa.hr

Website: www.hanfa.hr/consumer-protection/complaints-to-hanfa/