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Whistleblowing Helpline

Find out how to report any serious concern about wrongdoing, misconduct and inappropriate behaviour, confidentially and anonymously.  

Lloyd’s Europe endeavours to conduct its activities with integrity and in line with its values and Code of Conduct.

The company offers an external, independent whistleblowing helpline that can be used to report any serious concern about wrongdoing, misconduct and inappropriate behaviour, confidentially and anonymously.

The helpline is available to the company’s employees, contractors and consultants and staff employed by other Lloyd’s entities. It can also be used by those who were previously in such roles, for example, former employees and former contractors.

Whistleblowing helpline

The whistleblowing helpline is operated by an independent, third party organisation called Safecall. It is a completely confidential service and whistleblowing reports can be made anonymously if the whistleblower wishes to do so.

The contact details are as follows:

Telephone:

 

Country Freephone Availability
Australia 1800 312928
Austria 00800 7233 2255
Belgium 00 800 72332255
Brazil 0800 892 1750
Canada 1877 59 98073
China China Unicom/Netcom  10800 7440605
China China Telecom 10800 4400682
China (Shared Cost) 4008 833405
Colombia 01800 9448040
Denmark 00 800 72332255
France 00 800 72332255
Germany 00 800 72332255
Greece 00800 44141966
Hong Kong 3077 5524
India 000 800 4401256
Ireland 1800 812740
Israel 012 800 72332255 (Golden Lines)
Israel 013 800 72332255 (Barak)
Israel 014 800 72332255 (Bezeq)
Italy 00 800 72332255
Japan 0120 921067
Lithuania 00 800 7233 2255
Malta +44 191 516 7751
Mauritius 802 044 0038
Mexico 01800 1231758
Namibia +44 191 516 7764
Netherlands 00 800 72332255
New Zealand 00 800 7233 2255
Norway 00 800 7233 2255
Poland 00 800 72332255
Portugal 00 800 72332255
Singapore 800 4481773
South Africa 0800 990243
Spain (inc. Canary Is.) 00 800 72332255
Sweden 0850 252 122
Switzerland 00 800 72332255
UAE 8000 4413376
UK 0800 9151571
USA 1 866 901 3295
Zimbabwe +44 191 516 7764

 

 

Contacting the Belgian regulators

A whistleblowing report may be submitted to the National Bank of Belgium (NBB) or Financial Services and Markets Authority (FSMA) regarding matters within their respective areas of supervision. The NBB supervises prudential matters and the FSMA supervises conduct of business areas.

 

National Bank of Belgium (NBB)

The NBB’s contact details for the department of Insurance Supervision are as follows:

National Bank of Belgium
Boulevard de Berlaimont 14
1000 Brussels
Belgium

Telephone: +32 2 221 27 31
Email: insurance.supervision@nbb.be
Website: www.nbb.be/en/financial-oversight/general/report-breach

 

Financial Services & Markets Authority (FSMA)

The FSMA’s contact details are as follows:

Investigations Officer, Confidential – LAK2392
Investigations Officer
Enforcement Department
Financial Services and Markets Authority
Rue du Congrès 12
1000 Brussels
Belgium

Telephone: + 32 2 220 56 66
Website:

www.fsma.be/en/faq/whistleblowers-point-contact (English)

www.fsma.be/fr/faq/point-de-contact-lanceurs-dalerte (French)

www.fsma.be/nl/faq/contactpunt-klokkenluiders (Dutch)

The website above contains information about how a whistleblowing report can be submitted, how it will be handled by the FSMA and the protection that the FSMA will give to the whistleblower. Whistleblowing reports can be made to the FSMA anonymously if the whistleblower wishes to do so.

Whistleblowing reports can be submitted to the FSMA online in French or Dutch via the links below.

https://whistleblowing.fsma.be/fr/ (French)
https://whistleblowing.fsma.be/nl (Dutch)

An appointment for a face to face meeting with the FSMA to report or discuss a whistleblowing matter can be made via the links on its website above or by telephoning the number above. Telephone calls to this number are not recorded.