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Whistleblowing Helpline

Find out how to report any serious concern about wrongdoing, misconduct and inappropriate behaviour, confidentially and anonymously.  

Lloyd’s Europe endeavours to conduct its activities with integrity and in line with its values and Code of Conduct.

The company offers an external, independent whistleblowing helpline that can be used to report any serious concern about wrongdoing, misconduct and inappropriate behaviour, confidentially and anonymously.

The helpline is available to the company’s employees, contractors and consultants and staff employed by other Lloyd’s entities. It can also be used by those who were previously in such roles, for example, former employees and former contractors.

Whistleblowing helpline

The whistleblowing helpline is operated by an independent, third party organisation called Expolink. It is a completely confidential service and whistleblowing reports can be made anonymously if the whistleblower wishes to do so.

The contact details are as follows:

Telephone:

Country Telephone Number
Argentina 0800 6662603
Australia 1800 121 889
Austria 0800 281700
Belgium 0800 71025
Belize N/A
Brazil 0800 891 8807
Canada 1888 268 5816
Chile 123 002 004 12
China 400 120 3148 (Local Rate Number)
Colombia 01800-944 4796
Cyprus 800 95207
Denmark 8088 4368
Dubai (UAE) 8000 44 138 73
Finland 0800 116773
France 0800 900240
Germany 0800 182 3246
Greece 00800 4414 5735 or 00800 441 31422
Gibraltar N/A
Hong Kong 800 930770
India 000 800 440 1286
Ireland 1800 567 014
Israel 1809446487
Italy 800 783776
Japan 00531 78 0023
Lithuania 8800 30 444
Malta 800 62404
Mauritius N/A
Mexico 01800 123 0193
Morocco 0800 092 326
Namibia 8333 000 85 (Local Rate Number)
Netherlands 0800 022 9026
New Zealand 0800 443 816
Norway 800 14870
Panama 001 800 507 3321
Philippines 180014410958 (PLDT & SMART Networks)

1800 8739 5278 (GLOBE Network)

Poland 00800 442 1245 or 00800 441 2392
Singapore 800 4411 140
South Africa 0800 990520
South Korea 00308 442 0074
Spain 900 944401
Sweden 0200 285415
Switzerland 0800 563823
UK 0800 374199
USA 1877 533 5310
Zimbabwe 86 4404 1044 (Local Rate Number)

 

 

Smartphone app:

Search for Expolink on Google Play for android or on the Apple App Store for iPhone. The logo of the app is shown here:

The access code for the Expolink website and the app is “societyoflloyds”.

Contacting the Belgian regulators

A whistleblowing report may be submitted to the National Bank of Belgium (NBB) or Financial Services and Markets Authority (FSMA) regarding matters within their respective areas of supervision. The NBB supervises prudential matters and the FSMA supervises conduct of business areas.

 

National Bank of Belgium (NBB)

The NBB’s contact details for the department of Insurance Supervision are as follows:

National Bank of Belgium
Boulevard de Berlaimont 14
1000 Brussels
Belgium

Telephone: +32 2 221 27 31
Email: insurance.supervision@nbb.be
Website: www.nbb.be/en/financial-oversight/general/report-breach

 

Financial Services & Markets Authority (FSMA)

The FSMA’s contact details are as follows:

Investigations Officer, Confidential – LAK2392
Investigations Officer
Enforcement Department
Financial Services and Markets Authority
Rue du Congrès 12
1000 Brussels
Belgium

Telephone: + 32 2 220 56 66
Website:

www.fsma.be/en/faq/whistleblowers-point-contact (English)

www.fsma.be/fr/faq/point-de-contact-lanceurs-dalerte (French)

www.fsma.be/nl/faq/contactpunt-klokkenluiders (Dutch)

The website above contains information about how a whistleblowing report can be submitted, how it will be handled by the FSMA and the protection that the FSMA will give to the whistleblower. Whistleblowing reports can be made to the FSMA anonymously if the whistleblower wishes to do so.

Whistleblowing reports can be submitted to the FSMA online in French or Dutch via the links below.

https://whistleblowing.fsma.be/fr/ (French)
https://whistleblowing.fsma.be/nl (Dutch)

An appointment for a face to face meeting with the FSMA to report or discuss a whistleblowing matter can be made via the links on its website above or by telephoning the number above. Telephone calls to this number are not recorded.