Denmark complaints handling

Definition of a complaint

A submission to the undertaking, or to the person or department responsible for complaints directly, from a customer expressing his/her dissatisfaction with the service or product provided by the undertaking.

Definition of a complainant

Private customer relationships and commercial customer relationships provided these are not significantly different from a private customer relationship. .

Timescales

A prompt acknowledgement of the complaint, in writing, within 3 (three) business days of the complaint being made.

A final response to be provided, in writing, within reasonable time, and no longer than 8 (eight) weeks of receipt of the complaint.

 External Dispute Resolution

The Insurance Complaints Board

Ankenævnet for Forsikring

Østergade 18, 2

1100 København K

Denmark

Tel: +45 33 15 89 00

E-mail: ankeforsikring@ankeforsikring.dk

Website: http://ankeforsikring.dk/Sider/english.aspx