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Denmark complaints handling

Definition of a complaint

A submission to the undertaking, or to the person or department responsible for complaints directly, from a customer expressing his/her dissatisfaction with the service or product provided by the undertaking.


Definition of a complainant

Private customer relationships and commercial customer relationships provided these are not significantly different from a private customer relationship. .



A prompt acknowledgement of the complaint, in writing, within 3 (three) business days of the complaint being made.

A final response to be provided, in writing, within reasonable time, and no longer than 8 (eight) weeks of receipt of the complaint.


 External Dispute Resolution

The Insurance Complaints Board

Ankenævnet for Forsikring

Østergade 18, 2

1100 København K



Tel: +45 33 15 89 00